Questetra, Inc. (Kyoto City, CEO: Genichi Imamura) is pleased to announce the release of version 18.0 of Questetra BPM Suite, our cloud-based workflow product.
This update introduces a key change: the term “Process”, previously used to refer to business instances, has been replaced with the more common and intuitive “Case”. In addition, we’ve focused on enhancing the user experience through improvements to smartphone interface speed, expanded Markdown support, and enhanced AI agent functionality.
These changes contribute to a more streamlined and user-friendly environment for both end-users and workflow designers.
About Questetra BPM Suite
Questetra BPM Suite is a cloud-based Business Process Management System (SaaS BPMS).
It empowers business departments to continuously improve their processes by enabling the development and operation of workflow systems (workflow apps) using only a web browser – no programming required!
Routine business processes, such as approval requests, quote submissions, and customer inquiries, can be transformed into code-free workflow systems.
Moreover, by integrating generative AI, tasks like automatically drafting documents and creating suggested responses can be automated.
Key Enhancements in v18.0 (Improving User Experience)
1. “Process” Renamed to “Case”
To improve clarity regarding business instances, we’ve renamed the execution unit from “Process” to “Case”.
The term “Process” could previously refer to both the workflow app defining the flow and the individual instances initiated from that app. This dual meaning sometimes caused confusion regarding whether the context referred to the workflow definition or a specific instance.
In v18.0, we’ve redefined the terminology: “App” refers to the business flow units, “Case” refers to initiated individual instances, and “Task” refers to the activities handled by users.
This reorganization clarifies the relationship between “App”, “Case”, and “Task”, making it easier for users to understand their responsibilities and associated communications.
2. Mobile Interface Enhanced with SPA and Improved Usability
To accommodate the growing trend of mobile work, we’ve improved the responsiveness and overall usability of the smartphone interface.
Major Screens Converted to SPA (Single Page Application)
Key screens, including “My Tasks”, “Pending Acceptance”, and “New Start”, have been converted to Single Page Applications (SPA) to minimize full-page reloads. This results in smoother task processing and case verification, whether users are on the move or working on-site.
Improved Screen Transition After Task Completion
After completing a task or editing data, users are now automatically redirected to the Case details screen, with a confirmation message displayed as a pop-up notification. Additionally, the left menu collapses on the work screen to maximize the available input area.
3. Markdown Support for Collaborative Chat and Data Elements
We’ve significantly expanded Markdown support to facilitate clearer internal communication and information sharing.
Markdown-Enabled Collaborative Chat
Users can now toggle between plain text and Markdown, allowing for visually clear information sharing using bold text, headers, lists, and other formatting options.
Since AI often generates reports, summaries, and procedure documents in Markdown format, this enhanced support enables seamless sharing with formatting preserved.
This improves communication quality by organizing and clearly conveying crucial details and verification points. We’ve also added features like concise long-text display and attachment preview to boost verification efficiency.
New “Bulletin Board (Markdown)” Data Item
Markdown can now be used within bulletin boards linked to cases.
This allows for structured recording of business instructions, handover details, meeting minutes, investigation results, and other relevant information. This makes it easier for stakeholders to share case progress and the rationale behind decisions. These bulletin boards serve not just as comment sections but also as valuable knowledge repositories and decision-making records for each case.
4. Enhanced AI Agent Processes
We’ve expanded the AI agent processes integrated into our workflow, broadening the scope of business automation.
Support for Reading and Writing Selectable Data Items
AI agents can now read and update fixed choice values, making them useful for tasks such as automatically classifying inquiries or assessing priorities.
Standard Templates for Instructions
We’ve included five standard templates: “Summarization”, “Classification”, “Information Extraction”, “Judgment/Evaluation”, and “Document Creation”. These templates simplify the process of getting started with AI, reducing the complexity of prompt creation and facilitating smoother integration into business operations.
Furthermore, AI can now recognize the current time, enabling it to handle processes that consider time-sensitive aspects, such as deadline breaches or priority determinations.
Visualization of AI Reasoning Process
It is now possible to save AI outputs in bulletin board-style data items, providing a clear view of the AI’s reasoning behind its outputs.
Other Updates
We’ve implemented various other improvements to enhance system stability, security, and overall operation.
Search Performance Improvement
We’ve improved the internal logic for task and case search, resulting in enhanced performance in environments with large data volumes.
App Development and Operation Optimization
The “Category List” for apps is now accessible to all users, and business manuals have been standardized to Markdown text format. In addition to optimizing maintenance support, we’ve implemented an import restriction on app archives (.qar) created in versions prior to 15.0.
Compliance with Latest Specifications
We’ve updated our system foundation by phasing out old-format APIs and outdated authorization parameters in favor of the latest security standards and API specifications.
For more details, please refer to the Release Notes.
About Questetra Inc.
Questetra, Inc., a SaaS BPM vendor based in Kyoto, is dedicated to optimizing business processes worldwide.
Company Name：Questetra, Inc.
CEO：Genichi Imamura
Location：Oike Building 4F, 206 Takamiya-cho, Oike-dori, Nakagyo-ku, Kyoto City
Established：April 2008
Capital：184,057,500 JPY
URL：https://questetra.com/en/
For inquiries about this press release：
pr@questetra.com
