A woman who underwent a stomach cancer screening test and was told that no abnormalities had been found, consequently died of stomach cancer. What precautions towards the mistakes of creating notifications, the officials should have taken?
I’ve developed a minor service for 12 years which manages business processes (Cloud-type Business Process Management: SaaS BPMS). I have got many opportunities to advise on “process improvement”. However, in some cases, I have some trouble providing an answer because the current process (As-Is Process) is so far removed from the digital era, so of course, they’re forced to use traditional methods. In this article, I reconsider the mindset as an adviser, an expert, and a consultant to handle such cases in the age of digital transformation.
It is tough to implement the improvement cycle of business processes. Although I honestly want to work on PDCA every month and every week, it takes time to grasp the current situation (Check) and deal with it (Act). Rather, it doesn’t seem to be realistic to upgrade the definition of the business process (Re-Plan). Anyway, I would like to show some ways to repeatedly do small improvements with a little ingenuity.