AI reviews call scripts objectively, improving consistency and quality.
1. Issue: Subjectivity in call script evaluation
The company provides sales support services and focuses on inside sales operations where sales operators call potential customers to set up appointments. The operators develop their individual call scripts, which are then reviewed by both themselves and their team leader.
However, the reliance on the reviewer’s experience and intuition resulted in a lack of clear evaluation criteria and objectivity. This made it challenging to utilize the reviews to enhance the script based on quantifiable data.
2. Solution: Introduce objective reviews with generative AI
To address this, the process owner implemented a system where a generative AI analyzes the script’s structure and phrasing after submission to determine if revisions are needed. The AI then clearly outlines any necessary changes.
The AI provides feedback, and the script writer reviews and resubmits the content if needed. The team leader then conducts a final check, ensuring a more objective and accurate review process.
AI ensures consistent document quality through standardized reviews, eliminating author-based variation.
Before
View workflow diagram details
1a. Update call script
Improve a call script already in use.
1b. Register new call script
Create a new call script.
x1. Assign ID
An ID will be automatically assigned to the call script.
x3-1. Set subject
The subject will be set automatically.
2. Check
The sales team leader will conduct the review.
1x. Revision
If the reader rejects the submission, the writer will revise the content and resubmit it.
x3-2. Add [Withdrawn] to the subject
The process will be terminated, and the subject will be automatically updated to “Withdrawal” if you cancel during the creation or modification of the call script.
After
View workflow diagram details
1a. Update call script
Improve your existing call script.
1b. Register new call script
Create a new call script.
x1. Assign ID
An ID will be automatically assigned to the call script.
x2-1.Generate prompt
Prompts are automatically generated based on your input.
x2-2. AI review
The AI reviews the call script based on the generated prompts.
x3-1. Set subject
The subject will be set automatically.
2. Check
The sales team leader will conduct the review.
1x. Revision
If the reader rejects the submission, the writer will revise the content and resubmit it.
x3-2. Add [Withdrawn] to the subject
The process will be terminated, and the subject will be automatically updated to “Withdrawal” if you cancel during the creation or modification of the call script.
3. Customers Case Study
Honda Motor Co., Ltd.
Used for Company-wide Approval Flows such as general affairs applications, training recepti…
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Toho Gas Network Co., Ltd. (Negotiation and Design Section)
500 Applications Per Month Completely Digitized! Reduced Labour and Eliminated Printing and…
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MITSUBISHI PENCIL CO., LTD.
Moving Complex Business that had been processed by Notes to the cloud workflow. Approximate…
View More4. Other Business Applications
We will enable AI-based reviews for the following tasks:
Initial check of sales materials and proposals
Improvement of internal manuals and training materials
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