AI-generated draft replies reduce response creation time and improve overall customer response speed.
1. Issue: Slow customer response speed
A BPO service delivers initial responses to inquiries on behalf of client companies.
The company has 30 staff members dedicated to handling client email inquiries. However, their prioritization of urgent emails leads to delays in responding to less critical inquiries. Consequently, a more efficient process is necessary to improve overall customer response times.
2. Solution: Reduce work time by generating drafts using AI
To reduce response times, an AI Agent Task was implemented to automatically generate draft replies upon receiving inquiry emails. Using predefined prompts, the AI creates these drafts, enabling staff to efficiently formulate their responses by using them as a basis.
Response creation time has been reduced and average response time has improved.
Before
View Workflow Diagram Details
50-character Summary (AI Agent Process)
The AI agent generates a 50-character summary of the inquiry email.
1. Answer Drafting
Review the summary and draft a reply.
Send Reply Email
Send the drafted reply.
After
View Workflow Diagram Details
50-character Summary (AI Agent Process)
The AI agent generates a 50-character summary of the inquiry email.
Answer Draft (AI Agent Process)
The AI agent generates a draft reply based on the summary.
1. Answer Drafting
Review the draft reply created by the AI agent and finalize the reply.
Answer Drafting
Send the drafted reply.
Send Reply Email
Send the drafted reply.
3. Customers Case Study
Honda Motor Co., Ltd.
Used for Company-wide Approval Flows such as general affairs applications, training recepti…
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Toho Gas Network Co., Ltd. (Negotiation and Design Section)
500 Applications Per Month Completely Digitized! Reduced Labour and Eliminated Printing and…
View More
MITSUBISHI PENCIL CO., LTD.
Moving Complex Business that had been processed by Notes to the cloud workflow. Approximate…
View More4. Other Business Applications
We will enable AI-based reviews for the following tasks:
Improving internal inquiry responses
Creating draft sales emails
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