Add a supervisor advisory flow so uncertain AI-drafted responses are professionally reviewed, reducing errors.
1. Issue: Generative AI carries a risk of producing inaccurate responses
A BPO service provides initial responses to inquiries on behalf of client companies. Staff members create replies based on AI-generated draft answers, but these sometimes contain errors that staff members fail to notice before sending them to clients. Consequently, clients complain about receiving incorrect answers approximately once per week. This indicates a need to improve the accuracy of AI-generated drafts and the review process before responses are sent.
2. Solution: Add an Advisory Flow
To prevent AI from providing incorrect answers, the Process-owner has implemented a new advice flow. Now, after drafting a response, staff members who are uncertain about its accuracy can request a supervisor’s review. This step ensures an additional layer of verification before the response is finalized.
Professional review reduces ambiguity and improves answer accuracy.
Before
View Workflow Diagram Details
Inquiry Email Arrival
The process starts when an inquiry email is received.
50-Character Summary
The inquiry content is summarized by the AI agent process.
Draft Response
A draft response to the inquiry is generated by the AI agent process.
1. Create Response
Create the response message based on the draft.
Send Inquiry Response Email
A response email to the inquiry is sent.
After
View Workflow Diagram Details
Inquiry Email Arrival
The process starts when an inquiry email is received.
50-Character Summary
The inquiry content is summarized by the AI agent process.
Draft Response
A draft response to the inquiry is generated by the AI agent process.
1. Create Response
Create the response message based on the draft. If there are any concerns about the content, advice is requested from a supervisor.
Advice
Advice is provided regarding the response message.
Send Inquiry Response Email
A response email to the inquiry is sent.
3. Customers Case Study
Honda Motor Co., Ltd.
Used for Company-wide Approval Flows such as general affairs applications, training recepti…
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Toho Gas Network Co., Ltd. (Negotiation and Design Section)
500 Applications Per Month Completely Digitized! Reduced Labour and Eliminated Printing and…
View More
MITSUBISHI PENCIL CO., LTD.
Moving Complex Business that had been processed by Notes to the cloud workflow. Approximate…
View More4. Other Business Applications
We will enable AI-based reviews for the following tasks:
Tuning chatbot operations
Business review for training new employees
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