AI-generated draft advice reduces supervisor workload and speeds inquiry responses.
1．Issue: Delayed responses due to backlog of requests for advice
A BPO company provides initial responses to inquiry emails on behalf of client companies.
Thirty staff members respond to inquiries on a daily basis, and when they are unsure of a decision, they ask for advice from a supervisor.
Supervisors are overwhelmed by frequent requests for advice, leading to backlogs and delays in overall inquiry response times.
2．Solution: AI-Generated Advice
To address this issue, the process owner has implemented an AI service step. At the same time, the prompts that the AI uses to generate advice were set using a prompt generator.
This means that when a request for advice is made, a preliminary suggestion will be automatically generated by the AI, and the supervisor can refer to it when providing advice.
Supervisors’ workload is reduced as AI prepares draft advice for review and adjustment.
Before
View details of the workflow diagram
- Process triggered by email arrival
- 50-character summary by AI agent
- Email content is summarized
- Draft response by AI agent
- 1.Create response document
- Send reply email
- Request review from supervisor
- 2.Advice
- Send email
After
View details of the workflow diagram
- Process triggered by email arrival
- 50-character summary by AI agent
- Email content is summarized
- Draft response by AI agent
- 1.Create response document
- Send reply email
- Request review from supervisor
- Draft response by AI agent
- 2.Advice
- Send email
3. Customers Case Study
Honda Motor Co., Ltd.
Used for Company-wide Approval Flows such as general affairs applications, training recepti…
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Toho Gas Network Co., Ltd. (Negotiation and Design Section)
500 Applications Per Month Completely Digitized! Reduced Labour and Eliminated Printing and…
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MITSUBISHI PENCIL CO., LTD.
Moving Complex Business that had been processed by Notes to the cloud workflow. Approximate…
View More4. Other Business Applications
We will enable AI-based reviews for the following tasks:
Escalation handling in call centers
Reviews of internal business regulations
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