Q. What kind of business do you use Questetra BPM Suite for?
We develop, sell, and maintain InfiniTalk, a telephone system used in call centers.
With InfiniTalk as the core, we have developed the “CTI solution” service that proposes the construction of the entire call center, and is being used by over 10,000 seats in 300 companies in 48 industries. Today, we also offer a cloud-based telephone system service which contributes greatly to the early launch of call centers.
We use Questetra for various application-related tasks across the company.
Q. What kind of challenges did you face?
For the task of purchasing hardware, etc. the salesperson applies for purchase, the superior approves it and the management department places the order. Prior to using Questetra, we used to have a paper a rule: application -> approval -> order processing by the Management department. However, it used to take time from the request application to order placement, since the superior was not available and the applicant himself had placed the order request after the approval.
Since we started using Questetra the superior has been able to give approval from anywhere, and information on the order request is now transferred to the Management department at the same time as approval, so the time from application to ordering has been reduced.
Furthermore, In addition to purchasing, work such as contract approval and expense settlement are subject to business audit, and since all the past processes are managed in Questetra it also leads to cost reduction for the business audit.
Q. Is there anything you have devised?
In the expense reimbursement process we have a “Receipt Attachment Form” which is automatically generated as a PDF.
On this form, information such as the application ID or applicant’s name is automatically filled in. After applying through Questetra the applicant prints out the automatically generated Receipt Attachment Form, attaches receipts to it and submits it to the Management department.
For the applicants, they don’t need to make the Receipt Attachment Form by themselves anymore, and for the Management department it became very easy to process because of the unified format.
Q. Please tell me about your expansion plan for the future.
I would like to make use of Questetra for further improvements in the operational efficiency of the Sales department.
We are using the Cloud SFA service and we manage information on business opportunities there. We are using Questetra to carry out the task of creating an estimate, but we are not yet able to link it with Cloud SFA.
In the future, I would like to make it possible to use the business partner information that has been stored in the cloud SFA in Questetra, or to make information of the estimates which have been approved on Questetra be automatically stored in the Cloud SFA.