The company has digitized the handling of inquiries in the publishing industry. Automation including integration with Google Sheets, significantly helps the company reduce the workload and helps the smooth transition to telecommuting due to the pandemic.
I’ve developed a minor service for 12 years which manages business processes (Cloud-type Business Process Management: SaaS BPMS). I have got many opportunities to advise on “process improvement”. However, in some cases, I have some trouble providing an answer because the current process (As-Is Process) is so far removed from the digital era, so of course, they’re forced to use traditional methods. In this article, I reconsider the mindset as an adviser, an expert, and a consultant to handle such cases in the age of digital transformation.