Part I: General Provisions
1. Introduction
The mission of Questetra Inc. (hereinafter referred to as the “Questetra”) is “Innovating the world’s business through software”.
This Privacy Policy describes how and when your information is collected, used and shared by Questetra when you, your colleagues or other users use Questetra’s services or products (which includes the websites, apps and related services that link to this Privacy Policy; hereinafter referred to as the “Questetra Services”). By using the Questetra Services, you consent to the collection of your information under this Privacy Policy. If you disagree with this Privacy Policy, then please do not use the Questetra Services.
2. Changes to the Policy
Questetra may update this Privacy Policy from time to time. When Questetra makes material changes to the agreements, Questetra will provide you with notice as appropriate under the circumstances, e.g., by displaying a notice within the Questetra Services page or by sending you an email. Your continued use of the Questetra Services after the changes have been made, will constitute your acceptance of the changes.
Part II: Collection of Information
3. Information you give
User Account Information: Questetra asks for and may collect personal information about you such as your name, address, phone number, email address, and credit card information (only token and last 4 digits), as well as certain related information like your company name and website URL, when you register for an account to access or use the Questetra Services. Questetra also asks for and collects personal information such as a name or an alias and an email address from any individual that you authorize to log into and use Questetra Services in connection with your account.
Contact Information: Questetra asks for and may collect personal information such as your name, address, phone number, email address, as well as certain related information like your company name and website URL, when you register for or attend events at which Questetra participates or when you make an inquiry to Questetra.
4. Information Questetra gets from your use of Questetra Services
Access Log Information: Questetra automatically records information when you use the Questetra Services. This log data may include the date and time of your use of Questetra Services, your IP address, the referred URL (the URL of the web page that linked to the Questetra Services), your browser type and settings, language preferences, and cookie data.
Device Information: Questetra may also automatically collect information about the device you are using to connect to Questetra Services. This device data may include your hardware model, operating system version and unique device identifiers.
5. Information Questetra collects from other sources
Questetra may also obtain information about you from other sources. For example, if you create or log into your SaaS account(s) through another service (like Google Identity Platform), Questetra will receive information from that service, such as username(s), email address(es), profile picture URL(s), organization units and user groups, via the authorization procedures used by that service.
Part III: Use of Information
6. Use of Information
Questetra uses the information to provide, maintain, protect and improve the Questetra Services, to develop new ones, and to protect Questetra and the Questetra Services users. Examples of such use include:
-1 Enable you to access and use the Questetra Services, including entry, downloading, collaborating on and sharing Data;
-2 Send you technical notices, updates, security alerts, and support and administrative messages;
-3 Provide and deliver the services and features you request, process and complete transactions and send you related information, including purchase confirmations and invoices;
-4 Respond to your comments, questions, and requests, and provide customer service and support;
-5 Communicate with you about services, features, surveys, newsletters, offers, promotions and events, and provide other news or information about Questetra and Questetra’s sales partners;
-6 Monitor and analyze trends, usage, and activities in connection with the Questetra Services and for sales, marketing or advertising purposes;
-7 Investigate and prevent fraudulent transactions, unauthorized access to the Questetra Services, and other illegal activities;
-8 Personalize and improve the Questetra Services, and provide Content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on the Questetra Services;
7. Security Control Measures
Questetra shall appoint a person responsible for the management of customer information, and shall endeavor to prevent leakage, loss, or damage of customer information.
Please contact Questetra, Inc. Privacy Team (privacy-request@questetra.com) for the details of the safety control measures for handling customer information in Questetra.
Part IV: Sharing and Disclosure of Information
8. With your consent
Questetra does not share your information with companies, organizations or individuals outside of Questetra. However, when Questetra has your consent, Questetra may share the information with companies, organizations or individuals outside of Questetra.
9. For legal reasons
Questetra may disclose your information to a third party if Questetra believes that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, or to respond to an emergency which Questetra believes in the good faith requires Questetra to disclose information to assist in preventing the death or serious bodily injury of any person.
10. Aggregated or de-identified data
Questetra may also share aggregated or anonymised information with third parties that does not directly identify you.
11. Your Personal Information Choices
We understand that your personal information is important to you, and that is why you have choices in how your personal information is used and shared. You can exercise your data protection and privacy rights at any time by contacting Questetra at privacy-request@questetra.com.
User Account Information: You may update, correct, or delete your personal information at any time by logging into your account and modifying your personal information.
Community Forums and Blogs: Some of Questetra’s website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others.
Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. You also can directly opt out of certain third-party cookies. Please note that choosing to remove or reject certain cookies might adversely affect your use of Questetra Services. For more information about Questetra’s use of cookies, please see “Questetra Cookie Policy“
Advertising: You may opt out of personalized ads anytime by deleting your browser’s cookies.
Links to Third-Party Websites: We may link to third-party websites in the Questetra Services. When you click on a link to a third-party website from Questetra website, your activity and use on the linked website is governed by that website’s policies, not by those of Questetra. We encourage you to visit their websites and review their privacy and user policies.
Promotional and Newsletter Communications: You may opt out of receiving promotional and newsletter emails from Questetra by following the opt-out instructions provided in those emails. You may also opt out of receiving promotional emails and other promotional communication from us at any time by emailing privacy-request@questetra.com with your specific request. If you opt out, we will still send you non-promotional communications, such as security alerts and notices related to your access to or use of the Questetra Services or those about your online account or ongoing business relations of Questetra.
Part V: Other Provisions
12. Collection and retention period
Questetra collects and retains your information as long as you use Questetra Services. If you stop using Questetra Services and request your account deletion, Questetra will stop collecting your information and will delete previously collected information of you. However, Questetra may continue to retain and use the kinds of information listed below:
-1 Your contact information such as your name, address, phone number, and email address;
-2 The kinds of information whose retention and use Questetra believes to be necessary or reasonable for legal reasons;
-3 Aggregated or anonymised information that does not directly identify you.
Also, please note that Questetra Services use backup storage as a layer of protection to help recover from potential disasters. Data on the backup storage can remain for up to 14 months.
13. Transfer to other countries
Questetra transfers, processes and stores the information on servers located in several countries such as Japan, Germany or the United States. Information collected within the European Economic Area and Switzerland may, for example, be transferred to and processed in a country outside of the European Economic Area and Switzerland, where you may have fewer legal rights in relation to your information.
At the time of transfer, Questetra will take necessary measures for the safe management of customer information, based on Questetra’s understanding of the systems for the protection of personal information in the country to which the information is transferred.
14. Request of correction and suspension
You can request to disclose, correct, add and/or delete the information you have provided Questetra and/or to suspend its use. You can make requests, claims or questions regarding information by contacting Questetra at the email address below.
Questetra, Inc., Privacy Team
privacy-request@questetra.com
Established: April 1, 2008.
Minor amendment: November 1, 2012.
Amended: February 1, 2018. (Globalization)
Amended: October 1, 2021. (Added collection and retention period)
Amended: November 1, 2022 (Added your personal information choices)
(Old Version of 2008-04 to 2018-01)
(Old Version of 2018-02 to 2021-09)
(Old Version of 2021-10 to 2022-10)