Part I: General Provisions
The mission of Questetra Inc. (hereinafter referred to as the “Questetra”) is “Innovating the world’s business through software”.
2. Changes to the Policy
Part II: Collection of Information
3. Information you give
User Account Information: Questetra asks for and may collect personal information about you such as your name, address, phone number, email address, and credit card information (only token and last 4 digits), as well as certain related information like your company name and website URL, when you register for an account to access or use the Questetra Services. Questetra also asks for and collects personal information such as a name or an alias and an email address from any individual that you authorize to log into and use Questetra Services in connection with your account.
4. Information Questetra gets from your use of Questetra Services
Access Log Information: Questetra automatically records information when you use the Questetra Services. This log data may include the date and time of your use of Questetra Services, your IP address, the refered URL (the URL of the web page that linked to the Questetra Services), your browser type and settings, language preferences, and cookie data.
Device Information: Questetra may also automatically collect information about the device you are using to connect to Questetra Services. This device data may include your hardware model, operating system version and unique device identifiers.
5. Information Questetra collects from other sources
Questetra may also obtain information about you from other sources. For example, if you create or log into your SaaS account(s) through another service (like Google Identity Platform), Questetra will receive information from that service, such as username(s), email address(es), profile picture URL(s), organization units and user groups, via the authorization procedures used by that service.
Part III: Use of Information
6. Use of Information
Questetra uses the information to provide, maintain, protect and improve the Questetra Services, to develop new ones, and to protect Questetra and the Questetra Services users. Examples of such use include:
-1 Personalizing your and your organization’s user-experiences in Questetra Services;
-2 Communicating with users and administrators regarding their use of Questetra Services;
-3 Enhancing the security of Questetra Services.
Part IV: Sharing and Disclosure of Information
7. With your consent
Questetra does not share your information with companies, organizations or individuals outside of Questetra. However, when Questetra has your consent, Questetra may share the information with companies, organizations or individuals outside of Questetra.
8. For legal reasons
Questetra may disclose your information to a third party if Questetra believes that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, or to respond to an emergency which Questetra believes in the good faith requires Questetra to disclose information to assist in preventing the death or serious bodily injury of any person.
9. Aggregated or de-identified data
Questetra may also share aggregated or anonymised information with third parties that does not directly identify you.
Part V: Other Provisions
10. Collection and retention period
Questetra collects and retains your information as long as you use Questetra Services. If you stop using Questetra Services and request your account deletion, Questetra will stop collecting your information and will delete previously collected information of you. However, Questetra may continue to retain and use the kinds of information listed below:
-1 Your contact information such as your name, address, phone number, and email
-2 The kinds of information whose retention and use Questetra believes to be necessary
or reasonable for legal reasons;
-3 Aggregated or anonymised information that does not directly identify you.
Also, please note that Questetra Services use backup storage as a layer of protection to
help recover from potential disasters. Data on the backup storage can remain for up to
11. Transfer to other countries
Questetra transfers, processes and stores the information on servers located in several countries such as Japan, Germany or the United States. Information collected within the European Economic Area and Switzerland may, for example, be transferred to and processed in a country outside of the European Economic Area and Switzerland, where you may have fewer legal rights in relation to your information.
12. Request of correction and suspension
You can request to disclose, correct, add and/or delete the information you have provided Questetra and/or to suspend its use. You can make requests, claims or questions regarding information by contacting Questetra at the email address below.
Questetra, Inc., Grievance Desk
Established: April 1, 2008.
Minor amendment: November 1, 2012.
Amended: February 1, 2018. (Globalization)
Amended: October 1, 2021. (Added collection and retention period)