Pentio Co., Ltd.
Significantly Shortens the Time Required to Start Support Work

 

Eradicate the work omissions / input errors in account creation work

Q. What kind of work are you utilizing Questetra for?

We, pentio Co., Ltd, provide account management and Single Sign-on authentication service on various cloud services. We are mainly offering licenses for “onelogin”(in Japanese only) , which is IDaaS (SSO: Single Sign-On + IAM: Identity and Access Management).

We use Questetra for general in-house work such as application for travel expenses reimbursement, as well as for customer-oriented work such as management of applications for “onelogin” trial or new contract management. Since contract for “onelogin “is increasing, it is actively utilized especially in contract user account management.

 

Q. What kind of challenges did you have?

Communication with contract users of “onelogin” is conducted via several systems such as Zoho CRMzendeskMail Chimp. Every time we issued “onelogin” user account, we were communicating by internal emails to proceed account creation work for each system. As a result, omission of work, mistakes in configuration, and work schedule delays occurred, which caused problems with support services.

By using Questetra, flows of work was established, work omission / misconfiguration have improved, thorough work schedule management has been enabled, thus we have overcome the problems.

 

By using automatic processing function, duration of Account creation work has been greatly reduced

Q. Is there anything you have devised on your own?

By utilizing Questetra’s automatic processing, we have realized the efficiency of account issue task for “onelogin”. Just by entering necessary information, accounts on support service related systems including “onelogin” are automatically created. At the same time, automatic cooperation with slack and Trello is also carried out, so that sharing of contract information inside the company is certainly done.

Even when multiple new contracts occur at once, the time between the completion of the contract and the start of the support service can be greatly shortened, which contributes to the improvement of customer satisfaction.

 

Q. What kind of points do you think Questetra is good?

We appreciate that efficient task progression can be easily realized by allowing APIs of various systems to be linked with Questetra. It is also attractive that security of API linkage is ensured by using authentication information embedding in OAuth 2.0 and http request header.

Currently there are systems that are not yet cooperating with Questetra, and we receive requests to promote cooperation from inside the company. Taking the advantage of Questetra’s automatic processing function, we would like to improve the efficiency furthermore.

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