The Committee has succeeded in making operations paperless and cashless, linking with Paypal and utilizing Questetra’s Automatic Processing Process. That consequently has helped the Committee shorten the time required for each operation, eliminate mistakes and improve customer satisfaction.
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I’ve developed a minor service for 12 years which manages business processes (Cloud-type Business Process Management: SaaS BPMS). I have got many opportunities to advise on « process improvement ». However, in some cases, I have some trouble providing an answer because the current process (As-Is Process) is so far removed from the digital era, so of course, they’re forced to use traditional methods. In this article, I reconsider the mindset as an adviser, an expert, and a consultant to handle such cases in the age of digital transformation.