Hello, this is Hayashi from the Marketing Department.
In the first part of this blog, I asked;
- Can AI replace writers?
in light of my experience as a writer.
In this second part, we will explain how humans can coexist with AI and still get the job done, along with examples of workflows.
At the Moment, Does AI Need Humans?
Now, in Part I, we examined the possibility that the rise of AI, including ChatGPT, will take away writers’ jobs.
For example, one task that AI is very good at is:
- Writing sentences based on given themes and keywords
and its accuracy is improving.
On the other hand, AI has no will or empathy, making it difficult for it to decide the theme or direction of an article, or to get close to the subject of the interview to discuss it in depth. The final review of AI-generated articles is also a human task at this point.
The task-based approach introduced in the previous part of this report suggests that even if AI takes over the responsibility of proposing ideas and drafting drafts, it is only a part of the work process, and the writer’s job itself will not disappear.
So How Can We Coexist with AI?
Now, following the task-based approach described above, let’s consider AI as:
- An entity that handles specific tasks within a business process
Then, in order to effectively utilize AI, we must understand:
- Which part of the work should be assigned to AI?
- How will the work be transferred between humans and AI?
This is the same as when introducing RPA tools.
Incidentally, BPM (Business Process Management) is very useful when considering which part of the business to assign to AI. BPM is a business management method that emphasizes business modeling (visualization), and software called BPM tools support the implementation of BPM.
BPM tools make it easy to create workflow diagrams on a PC, and can also facilitate the smooth transfer of work between humans and AI.
Questetra BPM Suite is a cloud-based BPM tool.
Questetra BPM Suite provides a number of workflow templates that can be used free of charge, and in the following section, we will take the Response Creation Process template as an example and explain in detail how to facilitate the collaboration between humans and AI.
Response Creation Process Drafted by AI
Now, the Response Creation Process presented here is a workflow template based on the motif of a response to the Cabinet at a Diet session.
＜ Workflow diagram of the « Response Creation Process » ＞
Although the diagram above may appear complicated, the basic flow is simple:
- Questions are received, and the designated staff member prepares a written response.
The most important point of this workflow template is that AI (ChatGPT) performs the process of drafting the response text. When the author of the response clicks [x1. AI Draft] on the input screen, the work is handed over to the AI. Then, AI (ChatGPT) performs a pinpoint drafting process, and a human finalizes the answer based on the draft.
＜ Sample of « Response Creation Process » Entry Screen ＞
Click here to download the Response Creation Process.
In fact, there are currently attempts to eliminate the need for humans to check and revise AI-generated manuscripts, as in the case of Nihon Keizai Shimbun’s financial summaries. However, excluding these special cases, there are still many cases where AI-generated manuscripts need to be reviewed and revised, so a process like this workflow App, in which humans and AI work together, is more versatile and practical.
Add-ons that can Work with Open AI API
In addition, we have prepared several add-ons (as of April 2023) to smoothly integrate Open AI APIs such as Chat GPT and Whisper-1 with Questetra BPM Suite. By utilizing these add-ons, processes such as dialogue with AI, transcription of voice data, and translation of voice data into English text can be performed automatically.
Below is a list of add-ons that can work with the Open AI API.
★ Addon: OpenAI: Chat, Start
Starts a conversation with the OpenAI API (ChatGPT). The model used is gpt-4 by default (though it can be changed). Automatically obtains a response (COMPLETION) to the instruction (PROMPT).
★Addon: OpenAI: Chat, Interact with Parameters
Communicates with OpenAI API (ChatGPT). Default MODEL is gpt-4 (can be changed). It supports almost all Chat features, such as re-asking questions based on conversation history and assigning advanced parameters. Specifically, sampling temperature, upper % sampling, reappearance prohibition, frequency prohibition, logit bias, etc. can be set.
★Addon: OpenAI: Audio, Transcribe
Transcribes text from audio files, using the OpenAI API’s whisper-1 model to convert audio data into text data. Abbreviations and technical terms can be set as summary sentences (PROMPT) for more accurate transcription.
★Addon: OpenAI: Audio, Transcribe to WebVTT
Automatically generates a subtitle file WebVTT from a sound file. Audio recorded in an audio or video file is converted to text data by the whisper-1 engine of OpenAI API or other engines. The AI engine Model can also be changed. If abbreviations and technical terms are set as summary sentences (PROMPT), more accurate transcription can be achieved.
★Addon: OpenAI: Audio, Translate into English
Translates audio data into English text. English text data is generated from sound or video files containing Japanese or other audio, using the whisper-1 model of the OpenAI API. If you set abbreviations or technical terms as the summary text (PROMPT) in advance, you can achieve more accurate translation.
Recently, due in part to the rise of ChatGPT, many have voiced concerns about the progress and rise of AI. Some of these opinions have voiced fears that reliance on AI will diminish human capabilities.
For example, if we rely solely on cars and do not walk, the muscles in our legs will naturally weaken and our ability to walk will deteriorate. AI is convenient, but too much reliance on it may diminish our ability to think, choose, and make decisions on our own.
Incidentally, Questetra BPM Suite is software that allows you to easily visualize the flow of business operations on your PC and automatically progress operations along the workflow diagrams you have created. However, it is the job of humans to think about business processes. Therefore, it can be a meaningful and rewarding task to think about how to place AI in the process.
Why don’t you take this opportunity to think concretely about the business utilization of AI tools such as ChatGPT with Questetra BPM Suite? You can start using Questetra BPM Suite immediately after applying for it, and you can also try it for free.