Hello, this is Hayashi from the Marketing Department.
At the end of November last year (2022), ChatGPT, an interactive AI released by Open AI, Inc. in the U.S., attracted a great deal of attention because it is capable of smoother and more natural chat exchanges and (perceived) logical sentence construction.
In recent years, writing tools that automatically generate articles based on keywords that are entered have also been put to practical use. Some newspapers and news agencies in Japan and abroad have already adopted AI-generated articles.
As a writer by profession, the rise of these «AI writers» is a threat. However, there is no denying that the efficient use of AI writers, who can quickly mass-produce articles of a certain quality, can dramatically improve the efficiency of work such as web content production.
In this article, we will discuss the integration of AI and robots with workflow systems, while covering the workflow templates of Questetra BPM Suite.
Using AI in the Blog Write-Post Flow
Now, we have published many free workflow templates that can be used with Questetra BPM Suite, and one of them is the «Blog Write-Post Flow». This workflow separates the responsibilities for writing, proofreading, and posting, and automates the process until the blog is finally published.
Sample screenshot of the Blog Write-Post Flow
Even simple division of labor, such as in this workflow, can streamline operations and reduce the risk of errors and compliance breaches.
And what if an AI that automatically creates sentences is utilized in the «1. Write draft» process of this flow? The draft of the article would be completed simply by the person in charge picking up keywords and inputting them. The speed would be unmatched by humans.
Questetra BPM Suite is already automating the workflow, and this flow also automatically notifies the entire company via email when an article is published. Once AI is added to the process, all that remains is for the human to prepare the text and proofread it. It seems that a fairly efficient system for mass-producing blog posts can be constructed.
Click here to download the Blog Write-Post Flow.
Cooperation with Robots
By the way, speaking of process automation, Questetra BPM Suite has long been focusing on integration with RPA tools.
RPA (Robotic Process Automation) is a method of streamlining operations by having robots perform tasks automatically, and RPA tools are software that automates tasks such as data collection, processing, and extraction that were previously performed by humans.
While RPA tools partially automate work processes in business processes, Questetra BPM Suite automates the passing of tasks between work processes and the flow of the entire business.
By combining Questetra BPM Suite and RPA tools, it is possible to:
- Launch RPA tool robots from Questetra BPM Suite at any time in the business process
- Automatically select tasks for the RPA tool when they arrive and have the robot process them
This combination of automations will dramatically improve the efficiency of business operations.
For more information about the integration of Questetra BPM Suite and RPA tools, click here.
So what should people do?
By the way, recently I have been seeing a lot of articles about jobs that will disappear in the near future.
Many of these articles are predictions based on technological advances such as AI and robotics, but some of them feel realistic when considering ChatGPT, mentioned at the beginning of this article, and the unmanned convenience stores that have already begun operations.
So, how should humans cope with this situation where AI and robots are automating many tasks?
For example, RPA tools are introduced to automate tasks and improve efficiency, but beyond that, the main objective is;
- To have robots perform tasks so that humans can focus on more important tasks
Only when this goal is achieved will AI and robotic automation be meaningful.
In order to achieve this major objective, it is necessary to carefully determine which parts of the business should be handled by robots and AI. What will be effective here is the BPM method, which visualizes issues and problems latent in the business by graphically displaying the business process.
Although we will not go into details here, BPM aims to constantly update (i.e. optimize) business processes to the best possible state through continuous verification and improvement. In the process, procedures that should be handled by AI or robots and those that can be automated to improve efficiency and operations are also highlighted. In addition, these business improvement activities will also clarify which tasks should be focused on by humans.
As AI and IT technologies advance and the automation and mechanization of work advances, it may be necessary to seriously consider the work that only humans can do and the work that humans must do.
Learn more about BPM here
Questetra BPM Suite to Support Business Improvement Activities with BPM
As mentioned above, BPM is a very effective method to determine which tasks can be performed by AI or robots and which tasks should be focused on by humans. Questetra BPM Suite is software that supports business improvement activities through BPM.
With Questetra BPM Suite, you can easily make a diagram of business processes by arranging icons on the computer screen. Since operations proceed automatically according to the created business process diagram, there is no need to manually pass the work to the next person. In addition, it is easy to change the process and share the changed process when problems or issues are found through the schematic diagram.
Why don’t you take this opportunity to review your business processes with Questetra BPM Suite? You may find a new way to improve your business by collaborating with AI and robots. No complicated setup is required. Please feel free to try the free trial and experience business improvement with BPM.