Q. What kind of operations do you use Questetra for?
At NETPARK21 CO., LTD., we procure the setting of IT systems under contract, and support operations.
Specifically, we support operations such as the ‘Building of a B2B Online Ordering system’, the ‘Installation of a video monitoring system’, and the ‘Installation of POS systems for retail stores’, etc.
For a very specific example, we performed the total maintenance of ‘the Network environment for an international expo’, with our staff on-site, full time.
We used Questetra for managing Parallel work tasks such as the set up of a large amount of computer terminals by multiple workers.
Q. Please tell us about the more specific usage.
For instance, we need to set up 50 or 100 computers at once for a client company who is introducing an IT system.
The outline of this workflow is, 1) Unpacking the terminals one by one, 2) Setting up the initial configuration of the OS, 3) Putting on the control number stickers, 4) Checking the work is completed, 5) Carrying out the dispatch procedure to the installation location. If you count the smaller work steps, it will be 10 to 20 steps, and multiple workers will do these concurrently.
We had been managing the work progress using paper check-sheets, so it was difficult to grasp ‘How many works had been completed at that time’, accurately.
Since we started recording each and every work progress with Questetra now we are able to grasp the progress precisely for all the terminals. There are cases when the leader at the site of operation confirms the progress and gives instructions to the operating team.
Q. Did you come up with any creative ways to use Questetra?
We are always seeking various ideas to reduce the load of the workers and to bring down the ratio of occurrence of mistakes.
Specifically, we put into practice some basic things for describing detailed operation precautions on the work record inputting screen. For example, “printer settings”. Even if there are many setting issues for each computer, we made it possible to navigate through them using Questetra’s “description of the task” screen.
Besides that, as we are used to programming in a daily basis, so we came up with an implementation linking our own program using the Questetra API. For example, the control number stickers which are put on the terminals, will be printed out automatically from the sticker printers which have a communication link to the system.
Q. Please tell us about your future prospects.
Speaking about ‘Work Progress Management’, we would like to continue to analyze the work records more deeply.
For example, if accurate records of delays and mistakes are accumulated, we could be able to validate the hypothesis for a more drastic business improvement.
On the other hand, we would like to visualize internal operations actively. Especially, regarding the monthly operation reports for clients, and for responding to their inquiries. Therefore, we expect facilitation of cross-operational information sharing, by managing on Questetra.