Q. What kind of business are you utilizing Questetra for?
MonotaRO Co. Ltd. is an Online mail order company that operates a mail order site called “MonotaRO”.
We sell all kinds of indirect materials on the internet, from common tools such as pliers or screwdrivers to electricity generators which cost tens of thousand dollars. Nowadays, we handle ten million products for the purpose of supporting manufacturing.
We are using Questetra as a platform for various day-to-day operations, such as product development and general requests.
Q. Please tell us about how you use it more specifically.
For private brand products for example, we plan products that reflect the needs of our customers day by day.
Specifically, we are planning products such as dry cell batteries and walkie-talkies under the MonotaRO brand, and there are always approximately 100 projects that are in the pipeline. We used to manage these projects using Excel, so it was difficult for us to determine which projects were delayed or which should be given priority. Since many of the projects have several Steps such as selection of suppliers or quality checks, the planning period can take several months.
Now, we have built a mechanism in Questetra to automatically detect delayed projects which greatly reduces the burden on the administrators.
Q. Please tell us the reasons why you chose Questetra.
Above all, it is excellent to enable employees outside of the IT system Department to design Business flows.
Actually, in the past we had to give up a company-wide deployment of a system, which had been used by the IT system Department, because it was very difficult for regular employees to use. In contrast, we are very thankful for Questetara because even regular administrative and operational staff are able to configure complex business rules by themselves.
As a result, workers in the IT department can focus on activities such as supporting the embedding of Script Steps (automated processes).
Q. Please tell us your plans of use expansion in the future.
Currently, Questetra is used differently by different departments.
I realized that there are still many inefficient in-house operations because their Business Processes are not well defined. I would like to promote further use of Questetra in these departments and business operations, specifically for activities such as in-house workshops based on best practices.