*The name of “G Suite” was changed into “Google Workspace” in October 2020
Q. Which business are you applying Questetra BPM Suite for?
JTB group are expanding businesses in variety on travel business as its core. And we are going to celebrate our 100th anniversary in year 2012. JTB SYSTEM SOLUTION, INC. (JSS), plays a mission to provide IT services to the JTB Group companies.
We are applying the Business Process Management system (BPM) to tasks such as ‘Expense planning (drafting) and Settlement‘. We are using it integrated with G Suite (formerly Google Apps). Before the introduction the system, we use to have problems such as ‘time to confirm the route circulate’ or ‘time required to complete the circulate’ because we circulated paper documents to make a decision. Now, we can visualize ‘who processed and when’.
Q. Does It Help to Strengthen Compliance?
At JTB SYSTEM SOLUTION, INC., we are aiming to ensure compliance with internal rules and regulations under the compliance message “to Act in Deference to the Fairness”.
Sometimes it took time to verify and to correct, because the drafters themselves needed to determine who was responsible to make the settlement along the business rule, and had to make paper documents according to it. But after applying BPM, they go naturally along the business rules because the Workflow provides ‘the contents of operating rules’. And we believe the internal control has been strengthened such as ‘the processing date’ of each step are recorded unaltered, etc.
Q. Did It Reduce the Time to Settlement as well?
I think the reduction of ‘rework due to error’ had greatly reduced the processing time. That is, although the settlement routes are different depending on the amount and expenditure items, it was so hard to keep them understandable to every employee.
I also think the point that bottle neck operations can be detected, and the point approvals can be done from out of the office with smartphones would help to improve business efficiency.
Q. Please Tell Us about Your Future Development.
We are trying to extend the coverage area successively such as ‘Contract document process’.
Particularly, contract documents of the orders are frequently exchanged between the headquarters and the local offices. We would like to challenge them together by ‘Eliminating paper’.