*The name of “G Suite” was changed into “Google Workspace” in October 2020
Q. What kind of operations do you use Questetra for?
We, i3 Systems, Inc., are providing “CLOMO” service, including implementation of ‘Smart Device’, its operation and management, and the platform to take advantage of it.
Easiness of implementation is its biggest feature, achieved by ‘Purchase system from which customers can select only the features they need’ and/or ‘Cloud service that customers can start using without Capital Investment’. Now a wide variety of more than 5000 companies have introduced our system, mostly with large-scale users.
We use Questetra for ‘Order Fulfillment’.
“CLOMO” service comes with various optional services such as ‘Anti-Virus’ or ‘Emergency Remote Lock/Wipe’, etc., thus there are so many setting arrangements to be applied to an ‘Order Handling’. We use Questetra for those purchase orders to reduce errors and mistakes.
Q. What has changed after the introduction?
We used to manage some works in ‘Paper’, so we could not grasp the progress of each operation. And We could not shared the business tips smoothly because our business site were broken up into two locations of Fukuoka and Tokyo. There actually were frequent exchanges, asking ‘What should I do in such a case of ,,, ?’
I think the visualization of the progress of order fulfillment has been made possible, and each work rule has been clarified, since we started managing orders in Questetra.
Q. Are there any points that you have devised?
In some optional services of “CLOMO”, we need ‘purchasing’. We used to create document forms for procurement purchase one by one, but now Questetra generates automatically in the Business flows.
The function ‘Data embedded PDF forms’ allows us to generate documents automatically at the time an Issue goes through an ‘Automatic Processing step’ in each Business Flow Diagram.
It is wonderful, of course that the working efficiency has been improved dramatically by automation, but above all, we are very thankful for the fact that we have been relieved from worrying about “Transcription errors”. We apply this function in various ways, and now about 10 types of document forms are automatically generated.
Q. Please tell us about your future prospects.
Questetra is very convenient for it can work with “G Suite (formerly Google Apps)” in Single Sign-on, because i3 Systems, Inc. already has been full extensive use of “G Suite”. Now, about 20 internal operations such as “Paid Leave Request”, “Expense Report” and “Contract Management”, are now also being processed on Questetra. By the way, we are using our product “CLOMO GATE” for Single Sign-on connection.
For the future, I am thinking to establish data linkage with other systems such as Salesforce, taking advantage of the API functions of Questetra. Specifically, we would like to analyze “which work costs how much” from the track records of operational processing that has been accumulating in Questetra. And we want it to lead further business improvement.