Q. What kind of operations do you use Questetra for?
HOUSEDO Co, Ltd. provides our customers ‘One-stop Residential Services’, by developing A 3-in1 distribution system for activities such as real estate brokerage, brokerage of resale houses plus renovation, brokerage of land plus construction of new houses, or buy, renovate and resell.
We did not merely developed a distribution system of ‘Brokerage, Renovation and Buying’, we are also providing related services such as mediation of mortgage and insurance, in addition to planning and coordination of design, and financial planning at a single agency, aiming to give a “new and friendly service for those who buy and sell houses”.
In 2006, based on the accumulated know-how at the company’s agencies, we started the franchising of real estate brokerage. Housedo chain aims at creating a safe and convenient counter service for customers by publishing their real estate information, and has grown to the scale of 285 stores nationwide. (As of end of 2014)
We have introduced Questetra to systemize the operations of Decision-making approval.
Q. What kind of challenges did you have?
Previously, we were using a Workflow system which is associated with Groupware for Decision-making approval.
However, in that Workflow system, applicants needed to set “decision-maker” and “approver” for every time. That is, the system was not “a system with which internal rules are easy to comply with”. When expanding the business term, the approval formats climbed up to 40 types, so the “task of entering the person responsible of decision-making/approval, according to the company’s rules” was not easy, especially for new employees.
Therefore, we decided to redevelop the approval system by introducing Questetra to solve these problems.
After running Questetra, “Processing according to the Company’s regulations” is carried out automatically by whoever makes a request, eliminating the previously complicated entering task, in that sense, it can be said that a proper Decision-making flow has been constructed.
Thankfully HOUSEDO has been listed on the Tokyo Stock Exchange Mothers (Market of the high-growth and emerging stocks) in March 2015. For this reason, we can immediately respond ‘Who, When and What? upon accounting or operational audit’ now.
Q. Please tell us the key aspects that made you chose Questetra.
We were considering reforming many Business Processes, besides Decision-making.We compared and examined so many products of ‘So-called Workflow’ and ‘So-called BPM’. Eventually, we decided to introduce Questetra because of the three following aspects.
- The capability of the Systemization of the business, and its maintenance by the internal staff without the need for Programming knowledge.
- The capability of advanced integration with other systems because the APIs have been enhanced.
- The response of the Customer Service was very good.
Especially, we think the system maintenance by in-house staff members is a significant feature. In fact, even though some of the company rules have been revised after running this Workflow, we were able to modify the related Business Processes quickly. We are very satisfied with it.
Q. Please let us know if you have any demand.
The more the Business Processes are automated the more efficiency rises. In consequence, we would be able to accelerate our business expansion further more.
Our use of Questetra so far is focused on comparatively simple “Indirect department processes”. Now, we are considering to increase the utilization ratio of more complicated “Direct department processes” in the future.
Indeed, Questetra has been enhanced in various ways since we installed it, a year and a half ago. However, “requests for further enhancement or addition” came up from the floor where they are using Questetra. From now on, we will provide feedback for the service as “User’s requests”. We expect Questetra to proceed further development more quickly and make the system more user-friendly.