CLARA ONLINE, Inc.
Reduced lead time from order entry to delivery by 30%

Visualizing the status of each Step of the Order-delivery flow

Q. What kind of business are you using Questetra for?

CLARA ONLINE provides consulting services focused on the operation of cloud services.
We support our customer’s business development in terms of both of business and infrastructure with our strengths particularly in cross-border initiatives from our bases in Tokyo, Nagoya, Beijing, Singapore, Taipei, Seoul and Hong Kong.

We are using Questetra in all business operations within the company. Among them, it has had a significant impact in the Order delivery Process.

Q. What kind of challenges did you have?

From the time we received an order for building a network infrastructure to finally delivering it, we used to manage the status of each process mainly by email.

Fortunately, as we started to receive more orders we had a lot of emails about each case and it became a great effort to keep track of them. Immediately before using Questetra about 500 emails were sent every month.

By visualizing the business process of order entry-delivery using Questetra, not only did it become possible to immediately grasp the processing situation of each Issue, but also omissions which could not be prevented in email management have been eliminated, and the lead time to delivery has been shortened by about 30%.

Actively utilizing smartphones to improve decision-making speed

Q. Is there anything you have devised?

We are linking the “Approval process”, which is for requesting approval on a project to be put into practice, and the “Settlement process” to settle expenses incurred at the time of execution.

Although for the “Settlement process” it is necessary to clarify which Issue has been approved, this is done automatically. Also, the “Settlement Process” is not activated unless the Issue has been approved in the “Approval process”, so payments will not happen until the process is approved.

In addition, we have linked the “Business trip request process” and the “Business trip expense settlement process” too. So I feel it is becoming common sense inside the company that all settlements concerning a business trip require approval in advance.

Expense Claim process

Q. Please tell me what you expect of Questetra in the future.

By making use of Questetra in approval / decision-making type workflows the speed of decision-making has significantly improved.

Many people are asking us to make it easier to use from their smartphones to speed the process up further.

For example, they would like to not have to log in every time they use the system, to be notified when a process is assigned (not by email), to be able to see the number of projects assigned to themselves, and to be able to use the system without paging.

I look forward to using Questetra for managing many operations in the future.

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