Q. What kind of business are you using Questetra for?
ABeam Systems provides a business model called “Full-outsourcing” that goes beyond mere system development, entrusting our clients with the IT strategy to realize their management and business strategies. We support the improvement and promotion of our customer’s business processes in order to achieve their goals, including IT support centered on the development and introduction of ERP systems.
We are using Questetra to conduct approval requests, requests for internal system usage, and tasks in human resources such as providing training and new employee follow-up (approximately 30 types of business processes).
Q. What kind of challenges did you have before using Questetra?
We used to submit and approve applications using paper forms.
The approver was often out of the office and the approval process was slow, the applicant and approver were sometimes located far from each other and it took a long time for the application to be mailed to the approver, and the applicant had to find out who was approving the application.
By using Questetra approving on the go becomes possible, and the processing speed from application to approval has been improved. In addition, since the approver is automatically determined based on the department the applicant belongs to we can now make requests without confusion.
Q. Is there anything you have devised?
Approval routes are decided along the organization hierarchy in accordance with internal rules.
If an approver concurrently belongs to multiple organizations, approval Steps could be assigned consecutively even though the internal rule allows for a single approval. We use automatic processing functions (Error Boundary Event, etc.) to avoid consecutive approvals, so that the same approver is not required to repeatedly approve the same thing.
We are also working on reducing erroneous operations by applicants and labor saving for input operations. We provide information on the meaning of the input contents and entry examples for each input form, so that applicants can fill in the form without hesitation and without looking at the whole manual. In addition, when a specific option is chosen, the initial value on another input form is automatically set.
Q. Please tell us the reason why you selected our product
We appreciate the fact that even those without system development experience can design Workflow diagrams.
Since we can design Workflow diagrams that easily comply with business rules, basic design can be done in a short period of time and we were able to spend more time on the detailed settings (input labor saving, etc.).
Moreover, we appreciate the quality of Questetra’s support. If I have questions or ask for innovative tips in Workflow designing they return the answer within one day, which is very helpful. We also hear from staff within the company who want to put their department’s work onto the Workflow, so we hope that Questetra will continue to provide support and enhance the web manual.