Hi there!
- RPA
- Authentication (Single Sign-On)
- Groupware
- Online Storage
- CRM SFA Web database
- Input/Output of paper (Scanner/Fax etc)
- Others
- Summary
RPA
I have experienced working with RPA tools such as BasicRobo (Formerly BizRobo), UiPath (Server: UiPath Orchestrator) and WinActor (Server: WinDirector), and there are a number of ways to achieve integration with them, so I’d like you to refer to the following articles.

- Collaboration between RPA Tools and BPM System
https://questetra.com/blog/rpa-bpm-basicrobo/ - Collaboration between BPM Workflow and RPA Tools
https://questetra.com/blog/rpa-free-bpm-workflow/
Authentication (Single Sign-on)
Questetra BPM Suite is capable of OpenID integration with G Suite. It can also be connected to a Single Sign-on service via G Suite. (e.g. Cloud Gate > G Suite > Questetra) In addition, it is capable of authentication cooperation with SAML 2.0, and I have experience of making connections with IdPs (authentication servers) such as Office 365 (On-premise Active Directory+ADFS or Azure Active Directory), OneLogin, HENNGE one, and Salesforce.

- M309: Enable Login Function using External Authentication service (OpenID)
https://questetra.zendesk.com/hc/en-us/articles/360002247512-M309 - Single Sign-on to Office 365 via SAML 2.0 (Settings for cooperation with Azure Active Directory)
https://support.questetra.com/developer-blog/sso-saml-office365-azure-active-directory/ - Single Sign-on with Salesforce via SAML 2.0
https://support.questetra.com/developer-blog/sso-saml-salesforce/
Groupware
I have a track record of making connections with groupware such as G Suite, Office365, and Cybozu Garoon.
We have examples of cooperation with services such as Google Spreadsheet, Google Calendar, SharePoint Online, and Microsoft Excel, all of which are included in these Groupware.
With Cybozu Garoon, there’s an example of portlet-based integration.
** Examples of integration via authentication and with chat services is summarized separately in another category.


- Types of Integration of G Suite and Questetra
https://questetra.com/blog/gsuite-questetra-collaboration/ - How to Start Workflows in Bulk with Google Sheets
https://questetra.com/blog/google-apps-script-add-on/ - How to Start Workflow by Events of Google Calendar
https://questetra.com/blog/start-workflow-form-google-calendar/ - How to easily Start a Workflow from an Excel Spreadsheet
https://questetra.com/blog/start-workflow-from-excel/ - How to Cooperate between Office 365 and Cloud Based Workflow
https://questetra.com/blog/office365-questetra-201707/ - Service Task Definition (Addon-XML)
https://questetra.zendesk.com/hc/en-us/articles/360010635012
Online Storage
There are cases of cooperation with online storage such as Box, Dropbox, Google Drive, and OneDrive. Since there is a limit in the size of file attachments in Questetra, you can expand the range of support by combining it with these online storage services.

- Fully Automate the File Management with BOX API
https://questetra.com/blog/box-api-file-transfer-automation/ - Business Improvement Case using kintone + box + Questetra
https://questetra.com/blog/kintone-box-questetra/ - M229: Auto Backup to Google Drive
https://questetra.zendesk.com/hc/articles/360002260591-M229 - How to Output Files from Cloud-based Workflow Questetra to OneDrive
https://support.questetra.com/developer-blog/onedrive-questetra/ - Service Task Definition (Addon-XML)
https://questetra.zendesk.com/hc/en-us/articles/360010635012
CRM・SFA・Web database
There are examples of collaboration with services such as Salesforce, kintone, Zoho CRM, e-sales manager: Remix CLOUD, Synergy! and Oracle CRM On Demand.
* kintone is not specific to CRM, however I have included it because it is often compared with CRM.

- Search Results for: salesforce
https://support.questetra.com/?s=salesforce - Tips When You are in Trouble with kintone’s Workflow Management (part 1)
https://questetra.com/blog/kintone-questetra1/
Tips When You are in Trouble with kintone’s Workflow Management (part 2)
https://questetra.com/blog/kintone-questetra2/ - Business Improvement Case using kintone + box + Questetra
https://questetra.com/blog/kintone-box-questetra/ - Service Task Definition (Addon-XML
https://questetra.zendesk.com/hc/en-us/articles/360010635012
Chat/ Internal SNS
There are examples of cooperation with chat services such as, Slack, Chatwork, Microsoft Teams, Google Hangouts Chat Typetalk and LINE. For Slack in particular,, there are some integration add-ons which have been pre-installed.

- Check Digest of Business with Internal Chat Service “slack”
https://questetra.com/blog/slack-questetra/ - Connecting ChatWork with Cloud Workflow
https://questetra.com/blog/chatwork-questetra/ - Posting to Microsoft Teams from Workflow
https://support.questetra.com/developer-blog/microsoft-teams-add-on/ - Posting to Hangout Chat from Workflow
https://support.questetra.com/developer-blog/hangouts-chat-add-on/ - Posting to Typetalk from Workflow
https://support.questetra.com/developer-blog/typetalk-add-on/ - Sending a Message to LINE in the Middle of Workflow
https://support.questetra.com/developer-blog/addon-line-push-notify/ - Service Task Definition (Addon-XML)
https://questetra.zendesk.com/hc/en-us/articles/360010635012
Input/ Output of paper (Scanner/ Fax etc)
There are examples of cooperation with paper related services such as SVFCloud (document generation ), ScanSnap(scanning), Transfax, eFax(faxing), Google Cloud Print and convenience store printing.

- Automation of PDF Document Generation and Faxing Using Cloud-based Workflow
https://questetra.com/ja/blog/questetra-efax/ - Submit Print Jobs via Google Cloud Print Service
https://support.questetra.com/addons/googlecloudprint-print/ - Service Task Definition (Addon-XML)
https://questetra.zendesk.com/hc/en-us/articles/360010635012
Others
There are other examples of integration with various services. There are various methods of cooperation such as using REST API, email and via csv file, etc.
・Accounting: MF cloud accounting, freee, Obic7
・Task management/ticket management: Backlog, Trello, Zendesk
・Contract management: DocuSign
・CMS: WordPress
・Settlement: Stripe, PayPal
・Email distribution: MailChimp
・ SNS: Facebook,Twitter,Mastodon
・Knowledge management: Evernote
・Drawing: Cacoo
・Voice (smart speaker): Google Home, Siri (iPhone shortcut)
・Phone/FAX: Twilio
・Hardware (IoT): Phillips hue, arduino
・Collaboration tools: ifttt, Zapier, Do Button, Do Note

- How to Collaborate Zendesk with Cloud Workflow
https://questetra.com/blog/zendesk-questetra/ - How to Collaborate Zendesk with Cloud Workflow (Zendesk Ticket Update)
https://support.questetra.com/developer-blog/zendesk-add-on/ - Easy Way to Achieve Collaboration with backlog
https://questetra.com/blog/backlog-questetra-addon/ - Start Cloud-based Workflow by Backlog’s Webhook
https://questetra.com/blog/backlog-webhook-questetra/ - Setting API Linkage between Electronic Signature System DocuSign and Cloud-based Workflow Questetra
https://support.questetra.com/developer-blog/docusign-questetra/ - Setting up Collaboration between Facebook and Questetra
https://support.questetra.com/developer-blog/facebook-questetra/ - Calling the trendy “Mastodon” API and Twitter API from Cloud BPM
https://questetra.com/blog/mastodon-questetra/ - Example of Starting Workflow with Voice (Starting Workflow via Google Home)
https://questetra.com/blog/googlehome-questetra/ - Automatically Making a Phone Call in the Middle of Workflow
https://support.questetra.com/developer-blog/receive-task-webhook-twilio/
https://support.questetra.com/ja/?s=twilio - Example of user:Pentio Co., Ltd.(OneLogin、Zoho CRM、Zendesk、MailChimp, etc)
https://questetra.com/customers/pentio/ - Service Task Definition (Addon-XML)
https://questetra.zendesk.com/hc/en-us/articles/360010635012
Summary
We have been able to integrate with quite a lot of systems and services. As I mentioned at the beginning, services with REST API have a high possibility of integration even if they are not listed, and they are expected to increase more from now on.
If you have any questions or concerns etc., please feel free to contact us using the inquiry form. We can also handle consultations related to collaboration with the service.
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